Return Policy
Effective date: July 9, 2026, 12:42 AM. Last updated: July 9, 2026, 02:22 AM
This Return Policy applies to all industrial and commercial mixing equipment sold by QUICK PROPACK, a brand of QUICK 3PL LLC (“QUICK PROPACK,” “we,” “us,” or “our”), Cleveland, Ohio, United States — including ribbon mixers and all other mixer types and related equipment, whether purchased through www.quickpropack.com, by direct quotation, or found through Google product listings.
Policy at a glance: Every unit is sold against written specifications. If the unit you receive does not conform to those specifications, or has a manufacturing defect, report it within 10 business days of delivery and we will repair it, replace it, or refund the equipment purchase price to your original payment method. There is no restocking fee. Shipping and logistics charges for both deliveries — the original delivery and the return — are the buyer’s responsibility. All other sales are final.
1.
Our Commitment
Every QUICK PROPACK unit is sold against a formal written quotation and order confirmation stating the exact specifications of the equipment — capacity, materials of construction, motor, drive, discharge configuration, and all agreed options. Our commitment is simple: the unit you receive will conform to those written specifications and will be free from manufacturing defects. If it does not meet that standard, we will make it right.
2.
When Returns Are Accepted
QUICK PROPACK accepts returns in two circumstances:
- Specification nonconformity — the delivered unit does not conform to the exact specifications stated in your written quotation and order confirmation (for example: incorrect capacity, incorrect material of construction, incorrect motor or drive, missing or incorrect ordered options)
- Manufacturing defect — the unit has a defect in materials or workmanship present at the time of delivery that prevents it from performing as specified
All other sales are final. Because industrial mixing equipment is heavy capital equipment selected to each buyer’s stated requirements, we do not accept returns for a change in production plans, ordering of an incorrect size or configuration by the buyer, facility or installation constraints not communicated before order, or preference. This is why we provide free pre-sale technical consultation on every order — to confirm the right mixer type, capacity, and configuration before you commit.
3.
Return Window — Inspection and Notification
- Inspect the unit upon delivery. Any visible freight damage must be noted with the delivering carrier on the delivery receipt at the time of receipt — this preserves the freight claim
- Report any specification nonconformity or manufacturing defect to us in writing at office@quickpropack.com within ten (10) business days of delivery
- Include your order number, a description of the issue, and photographs or video documenting it
- Defects that could not reasonably be discovered on delivery inspection and that appear later in service are handled under the warranty terms stated in your order confirmation rather than under this Return Policy
4.
How to Start a Return (RMA Process)
No unit may be returned without prior written authorization:
- Step 1 — Email office@quickpropack.com within the 10-business-day window, subject line ‘Return Request — Order #[number]’, with documentation. You may also call +1 (216) 329-3298
- Step 2 — Our technical team reviews the claim against your order confirmation specifications, typically within 2 business days, and may request additional photos, video, or an inspection
- Step 3 — If the claim is confirmed, we issue a Return Merchandise Authorization (RMA) number with packaging and freight instructions. Units returned without an RMA number will be refused
- Step 4 — The unit must be returned unused, uninstalled, and in the condition received, secured to the original or equivalent freight packaging
5.
Remedies, Refund Method, and Timing
For a confirmed specification nonconformity or manufacturing defect, QUICK PROPACK will, at our option: correct the nonconformity or defect, replace the unit with a conforming unit, or refund the equipment purchase price.
- There is no restocking fee
- Shipping and logistics charges are the buyer’s responsibility in both directions — the original delivery charges are non-refundable, and the buyer arranges and pays the return shipment to the QUICK PROPACK-designated warehouse per the RMA instructions
- Where the remedy is repair or replacement, shipping and logistics charges for the redelivery of the repaired or replacement unit are likewise the buyer’s responsibility
- Refunds cover the equipment purchase price and are issued to the original payment method within ten (10) business days after we receive and inspect the returned unit
- The buyer is responsible for securing the unit for return transport; units damaged in return transit due to inadequate packaging or securing are the buyer’s responsibility
- If a returned unit is found on inspection to conform to the ordered specifications and to be free of defects, the return is rejected and the unit will be redelivered at the buyer’s cost or held for the buyer’s instructions
6.
Custom and Modified Equipment
Custom-configured and custom-built units — including jacketed, vacuum, ATEX, pharmaceutical-finish, and other made-to-order configurations — are built specifically to your order and are returnable only under the same two conditions above: specification nonconformity or manufacturing defect. The specifications of record are those in the signed order confirmation and approved drawings.
7.
Exclusions
This Return Policy does not cover: damage caused after delivery by improper handling, installation, or storage; damage from operation contrary to instructions or outside rated capacity; unauthorized modifications or repairs; normal wear items; or damage caused in freight (handled as a carrier claim — see Section 3). Nothing in this policy limits any warranty stated in your order confirmation or any rights you have under applicable law that cannot be excluded.
8.
Contact
Returns and questions: QUICK PROPACK, a brand of QUICK 3PL LLC — Cleveland, Ohio, United States. Email: office@quickpropack.com (subject: ‘Return Request — Order #[number]‘). Phone: +1 (216) 329-3298, Monday to Friday, 8:00 AM to 5:00 PM Eastern Time. We respond to return notifications within 2 business days.